Transmark Logistics is a customer service organization committed to finding a Yes for its customers at all times. When a customer request goes beyond the realm of our ability to say Yes, we will offer an alternative solution and work closely with the customer to best satisfy their transportation or logistics request.
At Transmark Logistics, we believe the Emotionally Engaged employees are the key to our success. Emotional Engagement, in short, means that we listen intently to the customer and express genuine interest in helping to satisfy their request. Customers in our industry want to work with competent people who care about them and their unique transportation and logistics requirements.
Duties and Responsibilities:
Daily routing / dispatching of Transmark Cartage Services commercial / residential pick-ups & deliveries.
Ensures all services are completed in a timely, cost-effective manner; based on customer requirements.
Provide quotes, as requested, for TCS special services; maintain TCS profitability standards.
Be familiar with, and follow, all customer SOP's.
Communicate shipment status to all appropriate TCS personnel.
Ensures proper transfer of operational status to PM Dispatcher.
Build driver routes so TCS can be the most profitable. Always exhaust all options before using on call drivers and requesting rental equipment.
Proactively communicate with customers/TCS staff regarding any service delays or issues.
Research/resolve customer inquiries/problems regarding TCS services, rates, and deliveries.
Attributes / Skills:
Displays positive, customer service attitude.
Works well independently or as member of a group.
Must be a proactive individual, self-starter, who can drive projects to timely completion.
Effective planning/organizational skills with a demonstrated ability to set priorities; attention to detail.
Works well under pressure; must be flexible and open to changing priorities and multiple projects.
Analytical thinker with collaborative problem-solving/decision making skills.
Ability to type 40 WPM and operate a key calculator.
Computer/PC skills desired (Word, Excel, and Gmail).
Education and Experience:
High School diploma or G.E.D
Some college exposure desired.
1 year transportation/dispatching background required.
Experience in freight forwarding / 3PL customer service environments preferred.
Knowledge of freight forwarding / transportation operations preferred.
Our Blueprint promise to you:
Transmark Logistics will provide you an opportunity to learn, grow, and be successful in your career.
Your input will be heard and considered.
We will be respectful and honest with you.
You will be empowered and entrusted to meet customer expectations.
We will honor our commitments to you
Job Type: Full-time
Salary: $38,000.00 to $42,000.00 /year